Refund & Replacement Policy
Welcome to Sha7ntop.
Due to the nature of the digital services and products we provide, such as IPTV subscriptions, app top-up codes, and digital game currencies, these products are considered non-returnable once they have been revealed, activated, or delivered to the customer. Please read the following terms carefully before completing your purchase.
1. No cancellation or refund after delivery
General rule: Once a top-up code has been delivered, an IPTV subscription has been activated, or account details have been sent to the customer through the website, email, or WhatsApp, the order cannot be cancelled, replaced, or refunded in cash.
Reason: Digital products are one-time-use cards and subscriptions. Once a code or activation leaves our system, we cannot verify that it has not been used or resell it to another customer.
2. Exceptional replacement or refund cases
A replacement or compensation request is accepted only if a confirmed technical defect exists in the code itself, such as a code that was invalid before delivery, and we are unable to resolve the technical issue or replace it with a working code within 48 hours from the time the issue is reported.
3. Technical support and service guarantee
We guarantee that subscriptions and codes operate for the stated period. If you experience a technical issue during activation, please contact our support team so we can help review and resolve the issue.
Contact support immediately with your order number. If processing has not started, the details may still be reviewable. Once processing begins, it may not be possible to change the recipient account.
Yes. Digital products may be direct top-ups, digital codes, or other services, and their fulfillment methods differ. Review the product description and the refund and exchange policy before purchasing.
Contact support with your order number and product details so the processing or delivery status can be checked with the relevant system or provider.